STEP 1: Download SenpAI Desktop App
Pregame only works on our Desktop App as it we need to connect to the League of Legends client. If you are on browser, please download our desktop app first.
Download our Desktop App Here: https://senpai.gg/desktop
STEP 2: Check your game mode
SenpAI currently supports Summoner Rift game modes on Normal & Ranked games. Pregame may open in other modes but will not be working properly. (Un-supported game modes are: CO-OP VS AI, TRAINING, ULTIMATE SPELLBOOK)
STEP 3: Run SenpAI.GG as Administrator
SSenpAI needs to connect League of Legends client to detect that you have accepted a match. To do this we need Administrator rights.
1- Close SenpAI from the Task Manager or from the system tray.
2- Run SenpAI with Administrator rights.
STEP 4: If above does not work, check your firewall & antivirus settings.
- Close SenpAI.GG from the Task Manager or from the system tray
- Some device configurations automatically prevents SenpAI to connect with LoL client. To bypass this, please check if SenpAI is allowed by Windows Defender, firewall & antivirus.
- Run SenpAI with Administrator rights. Open up LoL client and check if Pregame works by joining a Custom Game with bots.
STEP 5: Remove cookies
1- Press CTRL + SHIFT + I while the desktop app is open.
2-Follow Application > Clear storage > Clear site data
3- Close SenpAI.GG from the Task Manager or from the system tray & re-run it with Administrator rights.
STEP 6: If the 5 steps above didn't work for you, perform a clean installation
1- Close League of Legends
2- Open up Windows Control Panel/Settings & uninstall SenpAI
3- Press Windows key + R, write down %LocalAppData%\Programs click OK and delete senpai-desktop folder
4- Press Windows key + R, write down, %LocalAppData% , click OK and delete Temp folder. Ignore the "in use" alert.
5- Press Windows key + R, write down, %AppData% , click OK and delete senpai-desktop folder
6- Re-install SenpAI from https://senpai.gg/desktop
STEP 7: If none of the above works, please contact us from the widget at bottom right corner.